Here you will find answers to the most frequently asked questions. If you cannot find the answer you are looking for, please contact us!
How can I place an order?
Select the desired products, add them to your cart, then follow the checkout process. You can enter your shipping and payment details and finalize your purchase.
What payment methods do you accept?
We accept bank card payments (transfers) and other online payment methods. You will see the exact options at the checkout.
Can I get an invoice for the purchase?
Yes, we issue an invoice for every order, which we send by email along with the order confirmation.
Can I modify or cancel my order?
If you notify us promptly and the order has not yet been processed, it may be possible to modify or cancel it.Contact usas soon as possible!
How long will it take for my order to arrive?
For home delivery, it takes 2-5 business days; for in-store pickup, your package will be ready for collection in 1-2 business days. More information:Shipping Policy.
How much does shipping cost?
The shipping fee depends on the value of your cart. Shipping is free above a certain order value. You will see the exact fee at checkout.
Do you ship internationally?
We currently ship to Hungary. We are planning a European expansion – stay tuned for updates!
How can I track my package?
After your order has been processed, we will send you a tracking number via email. Use ourorder tracking pageor the courier service's website.
Where does matcha come from?
Our premium quality ceremonial and culinary matcha products are carefully selected and sourced from Japan, where they are produced using traditional methods.
How should I store matcha?
Store matcha in a cool, dry place, away from light and air. Unopened, you can also store it in the refrigerator to preserve its freshness.
What is the difference between ceremonial and culinary matcha?
Ceremonial matcha is made from the highest quality, young leaves and is suitable for traditional tea preparation. Culinary matcha has a stronger flavor and is perfect for baking, cooking, and smoothies.
Can I return the product if I'm not satisfied?
Yes, you can return unopened products within 14 days of receipt. Details:Refund Policy.
What happens if I receive a damaged product?
If you receive a damaged or defective item, please notify us immediately with photos, and we will promptly resolve the issue.
Is it mandatory to create an account for a purchase?
No, you can also shop as a guest. However, if you create an account, you can more easily track your orders and shop faster next time.
Are my data safe?
Yes, we take data protection seriously. All data is stored securely and processed in a GDPR-compliant manner. More details:Privacy Policy.
How can I contact you?
Use the contact page or send us an email. We strive to respond to all inquiries within 24-48 hours.
